CX & Process Innovation

What we do

CX & Process Innovation

A cross-functional team, consisting of Consultants, Data Analysts, CRM Specialists, Software Engineers, and Product Designers, guides you from strategy through daily operations, using innovation as a vehicle to harness technology for efficiency and agility.

Process implementation & automation

We implement innovative solutions and automation to create a lasting, agile organisation. Platform-agnostic, we execute large-scale solutions quickly, ensuring rapid ROI realization.

Service Delivery & Operations

We optimize service delivery and operations by helping in talent sourcing or outsourcing, aiming to elevate customer satisfaction until we make ourselves obsolete.

Measurement & Optimisation

We fine-tune efficiency within your organisation through data-driven decision-making that is fuelled by powerful data analysis & visualisation.

Experience Design

Capitalising on customer insights, we turn opportunities and challenges into solutions. Our design-led process moves from whiteboard to validated prototypes, efficiently allocating resources.

Give me an example

Seamless Customer Experience

We are helping the Largest insurance aggregator with more than 800k customer base redesign their entire customer journey from the ground up.

Capitalising tech for Process Innovation

We helped the Onassis Foundation redesign its process of running Scholarship applications and assessment using data, technology & automation.

Building an overall CRM from zero

We created from scratch the technology stack for G4S's new Lead to Sale process and sourced an internal team, including a head of product and call center, to operate it.

Relevant stories

REBORRN for G4S: Designing the Offer-to-sale Webapp

REBORRN for G4S: A Case study on how we made ourselves obsolete

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