We believe that when it comes to building products and services companies tend to focus mostly on the role of technology and massively undervalue the role of service design. This is why our approach in product development is “experience-first”, starting with what your customers need and then finding the sweet spot between your business objectives and what is technically feasible.
We practice the above by building a consultancy with different materials. Instead of hiring consultants & project managers -we bring onboard Makers. They primarily understand how consumers think and act and know how to build solutions that cater to consumer needs. We then blend them into your product or brand teams. Such an approach safeguards the success of your products and services, and opposes the industry standard practice of putting in charge product owners who only have business or engineering backgrounds.
Our approach to partnerships is holistic. We rarely choose to partner for a small part of the product development cycle. We look for visionary companies we can work with as an integral part of their structure throughout the product development life cycle. And where possible we prefer to engage in Performance based partnerships, align our incentives and make money together. In cases we see fit we also act as angel-investors launching with our partners Joint ventures, putting aside the strict client-consultant relationship.
Finally, building a digital product besides a business opportunity is also an act of change and transformation. As change agents our practice is to transfer as much knowledge as possible inside your organisation and gradually become obsolete after making sure our partners have all it takes to grow their products without or with little external support.
Our teams are a mix of world-class Makers & Consultants consisting of Entrepreneurs, Creatives, Engineers, Media Analysts and Data Scientists. To be as efficient as possible we use a mix of in-house talent, selected partners and freelancers.
An experience-first approach to Product Development.
In the past, services and products were typically two different things. Products were tangible items you kept while a service was something intangible you used. Today the lines are increasingly blurring. Service design is all about taking an offering and making it meet the user's and customer's needs. We will help you understand the consumer’s journey, identify pain-points and opportunities and integrate the 3 major components (People, Products, Processes) to provide exceptional Solutions and Customer Experiences.
Being by your side every step of the way.
You can think of us as your Interim Product Owners. The people who have an all-around understanding and hands-on experience on Data, Communications, Design, Engineering & Business. The people who will be proactively and directly involved. Aiming for specific Goals & Milestones. Our team will work with you along the whole product life-cycle. From identifying a problem and drafting solutions to creating prototypes, testing business cases, evaluating tech stacks, creating a go-to-market strategy, selecting tools & processes, designing loyalty programs and much more.
Launch fast, build on the Go.
A great product or service needs a clear Go-To-Market plan in order to reach its audience. Using our in-depth knowledge in Sales & Marketing we will help you create and execute a specific growth strategy. We will help you focus on the steps needed to move in a new direction. This could be entering a new market, launching a new product or even re-launching a company after a merger or acquisition. Furthermore, we will help you set and monitor the right KPIs that will drive change and optimisation.
An innovative review process to find your ideal vendor.
The digital landscape is so fragmented with dozens of specialisations and finding the right vendor can be a real challenge. For the past decade we have been part of hundreds of tenders, RFPs, chemistry meetings. Having been there and done that we can help you define your real needs, goals and budget expectations and then run a quick and innovative review process to find your ideal vendor while at the same time getting exposed to more alternatives.
A bird's-eye view on your existing partnerships.
Based on our experience most partnerships struggle because of misaligned expectations or bad communication, not technical skills. So before starting a vendor’s evaluation, we begin by auditing your organisation, your business goals and your expectations from your partners. We also check your style of communication and behavioural attributes of your organisation. We then evaluate vendors on 4 different areas: a) Chemistry & Cultural Fit, b) Technical Skills, c) Innovation & Industry Know-How, d) Achievement of Goals.